Unified Inbox: Every Reply in One Place
Replies scattered across personal mailboxes are how deals die quietly. The unified inbox puts every channel in one thread, on the lead, visible to the whole team.
3 MIN READ · UPDATED SEPTEMBER 2026All Channels, One Thread
Email, SMS, WhatsApp, and call outcomes stack into a single conversation history on the lead record. The visible history depends on connected accounts, imported activity, and access permissions.
The Score Listens
A reply warms the lead. Record opt-outs and verify suppression across the channels and external tools you use. The inbox is not just a reading surface — it is a signal source for the ranking your team works from.
Built for Teams
- Shared conversations within assigned access permissions — confirm mailbox and lead access before handoff
- Notes alongside conversation history
- Task follow-ups created right where the reply happened
PRO TIP
Treat the inbox as the team's memory: when a rep is out, their conversations are not.
Try It on Your Own Leads.
Every guide is shorter in practice — import a list and see the workflow run.